Synopsis
Travel is one of the most competitive markets with cut-throat competition. End customers want the most competitive fares, quick turn-around-time, and exceptional customer service. With more than thousands to travel services providers, automation with high accuracy is the key to staying relevant. Traditional automation is not only expensive but also time-consuming to implement. Robotic Process Automation, a non-invasive automation technology, can help automate traditional travel services organizations and help them remain competitive in the marketplace. Travel industry Automation gives customers the most competitive fares and a good traveling experience.
About the Client
Our client is a traveling corporation with a team of experienced and qualified people. They have been providing BPO services in the traveling vertical for many years now. Using creativity and knowledge of their resources to its full power, the company has gained a name in this vertical. They aim at providing first-class services to their customers.
Key Issues
Our client is a start-up travel agency wanting to automate their back-end processes to save person-hours of their potential resources and use their creative abilities to expand and grow the business. The client’s Miscellaneous Charges Order was manually handled, costing them time, energy, and wasted resources. They sought RPA solutions to speed their process and free the best of their resources from swivel chair activities.
Our Solution
RPATech analyzed the existing process and identified the issues, and proposed RPA solutions to transform the current manual process. The implementation of RPA resulted in end-to-end automation of the Miscellaneous Charges Order process.
The bot automated the Miscellaneous Charges Order process as follows:
- It logs into CRM and downloads that day’s data.
- Then it reads the data and records them in the Tally ERP application.
- After that, it classifies and filters the data based on pre-defined rules.
- Lastly, it emails the relevant information, reports, and dashboards to respective stakeholders.
Automation Benefits
The successful automation of Miscellaneous Charges order obtained the following results:
- 98% reduction in cost.
- Freeing up 90% of human resources.
- 0% error rates.
- 100% accuracy rate achieved.
- AHT reduced by 75%
- Higher efficiency & Productivity.
