Abstract
A global professional services company faced increasing demand for IT solutions that its internal IT department could no longer meet due to resource constraints. To overcome this challenge, the company implemented Microsoft Power Platform with the help of RPATech, a trusted Microsoft Power Platform partner. This partnership enabled them to innovate faster, reduce dependency on IT, and improve overall business efficiency.
The Problem
The company encountered several obstacles that hindered its ability to meet the growing business demand for IT solutions:
- Overburdened IT Team: The internal IT team had high demands for short-term applications. Already stretched thin, the IT team struggled to keep up with the demand, leading to delays and bottlenecks in providing timely solutions.
- Data Security and Compliance Risks: The company was also concerned about ensuring that any solution implemented would comply with internal policies and regulatory standards while empowering innovation.
- Slow Response Times to Business Needs: The company needed to deliver custom solutions quickly to stay competitive, but the reliance on centralized IT resulted in long development cycles. This slow response time was becoming increasingly detrimental to business agility.
The Solution
To address these challenges, the company decided to implement Microsoft Power Platform, a low-code platform, for creating custom applications and automating processes. RPATech assisted with the initial setup, training, and governance to ensure smooth adoption.
- Enabling Rapid Application Development: The low-code capability of Microsoft Power Platform enabled the company to quickly deploy and scale custom solutions. We helped them develop apps and create automation tailored to their unique business needs, reducing the burden on the IT department.
- Ensuring Governance and Compliance: A key concern for the company was maintaining governance and security while empowering employees to create their own solutions. With Microsoft Power Platform, the company was able to implement strong governance frameworks to ensure that all applications met data security standards and complied with regulatory requirements.
- Training and Empowering Employees: The company also invested in training its employees, helping them build their skills in Power Platform and equipping them with the tools they needed to innovate. Over time, this training resulted in a growing number of employees who were capable of developing solutions on their own, freeing up the IT team to focus on strategic projects.
Microsoft Power Platform Services
Maximise Your Business Efficiency with Microsoft Power Platform
Build Custom Apps, Visualize and Analyse Data, Automate Workflows, and Create AI-Powered Chatbots with RPATech, Your Trusted Microsoft Power Platform Partner
Business Outcomes
The implementation of Microsoft Power Platform led to significant improvements across the organization:
- Reduced IT Backlog: By developing short-term apps and automating routine tasks, the company reduced the reliance on the overburdened IT team. This resulted in a decrease in the backlog of requests, allowing IT to focus on more complex and strategic initiatives.
- Enhanced Efficiency: The automation of manual processes and the streamlining of workflows led to significant efficiency gains. Employees were able to perform tasks more effectively, which resulted in overall productivity improvements.
- Culture of Innovation: With Microsoft Power Platform, the company fostered a culture of innovation. Employees across different departments were encouraged to identify inefficiencies and create solutions to solve them. This led to a more dynamic work environment where innovation was valued and rewarded.
- Stronger Governance and Compliance: Despite the decentralized nature of solution development, the company was able to maintain strong control over data security and governance, ensuring that all applications adhered to company policies and regulatory standards.
